Shipping Policy

01Processing & delivery timeline

1. 1–2 daysOrder processingIn-stock orders · business days
2. 3–5 daysIn transit to FranceAfter dispatch · business days
3. 4–7 daysEstimated totalFrance standard delivery areas

In-stock orders are processed in 1–2 business days, Monday to Friday excluding holidays. Orders placed after 16:00 Europe/Berlin local time (CET/CEST) enter processing the next business day. This is the order-processing cutoff, not customer-support opening hours. Payment verification or missing order information may delay dispatch; we will contact you where further information is required.

After ordering, you receive an order confirmation. Dispatch confirmation includes tracking information.

02Where we deliver

Orders are dispatched from our German warehouse. The currently listed warehouse address is Bachstraße 2, 41747 Viersen, Nordrhein-Westfalen, Germany. This is a dispatch location and is not automatically the address for returns or repairs.

Our standard delivery service covers EU standard delivery areas, including France, Germany, Austria, Belgium, the Netherlands, Luxembourg, Italy, mainland Spain and mainland Portugal. Standard delivery for Butterfly Ultra is free in these areas. Corsica, other islands and remote areas are excluded from free standard delivery; contact us before ordering to confirm delivery availability and charges. PO boxes and APO/FPO addresses are not supported.

Non-EU delivery is not part of the standard service. Contact support@phscoo.com before ordering for a non-EU destination; availability, charges and any import responsibilities must be confirmed before a contract is made.

03Transit times & delivery charges

The free standard delivery rates above apply to Butterfly Ultra in EU standard delivery areas. Corsica, other islands and remote areas require separate confirmation of delivery availability and charges before ordering. These transit times are estimates in addition to processing time; any specific delivery commitment agreed for your order takes precedence. Weather, holidays and carrier disruptions can affect delivery. Contact us if the expected delivery window is missed.

04Shipping costs & tracking

We use carriers such as DHL, UPS, DPD or another suitable service. The actual carrier and tracking number are provided in the dispatch confirmation.

Standard delivery for Butterfly Ultra is free in EU standard delivery areas. For France standard delivery areas, 1–2 business days for processing plus 3–5 business days in transit gives an estimated total of 4–7 business days. Transit times for other EU destinations are listed in the table above. Corsica, other islands and remote areas are excluded from free standard delivery: contact us before ordering to confirm delivery availability and charges. Any charges for these exceptions, non-EU delivery or other agreed services are disclosed and confirmed before purchase. Taxes are handled according to the destination and applicable rules, not solely the location of the warehouse.

05Packaging & receiving your order

Goods are packed for transit with appropriate protection. The listed Butterfly Ultra package dimensions are 1080 × 200 × 400 mm and gross weight is 16.8 kg.

If you discover any exterior defects upon receipt or after signing for the parcel, you must immediately photograph and report them. Otherwise, appearance complaints will not be accepted.

For transport arranged by us, risk generally passes when you or your nominated recipient receives the goods, subject to mandatory law.

Mandatory consumer rights apply separately and take precedence where required by applicable law.

06Address changes & missed delivery

Contact us promptly if an address needs correcting. Changes may be possible before dispatch; after dispatch, options depend on the carrier. Follow the carrier's notice for redelivery or collection after a missed attempt. Contact us if you need assistance.

07Delayed, missing or damaged parcels

Check tracking and contact PHSCOO Support with your order number. We will coordinate with the carrier. For lost or damaged goods, we arrange the remedy required by the circumstances and applicable law. Delivery estimates do not remove statutory cancellation, refund or other rights if delivery obligations are not met.

08Returns, repairs & responsibility

After-sales service is coordinated by PHSCOO through official service points in Austria, Belgium and France. Commercial warranty periods depend on configuration and component; consult the applicable warranty schedule. For eligible factory-quality warranty faults, authorized repair, required replacement parts and round-trip shipping arranged through the support process are covered.

Please contact PHSCOO Support for returns or repairs. We coordinate the appropriate official service point based on your location and service needs and provide the shipping address and instructions. Our company address and German dispatch warehouse are not default return addresses. This coordination process does not limit your statutory consumer rights.

Jinhua Yueqi Electric Vehicle Co.,ltd (金华市悦骑电动车有限公司), registered in China, is responsible for sales, payment collection and after-sales service for www.phscoo.com. The French company coordinates European dealer relations and after-sales cooperation.