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Contact PHSCOO
Send your location, model and issue to our central team.
PHSCOO after-sales support
Service & Repair Center
Get PHSCOO scooter repair and warranty support across Europe through one central after-sales service team. We diagnose the issue, arrange parts or a suitable local service partner, and follow the case through to completion.
✓Warranty support while coverage is active
✓Repair arranged
✓Case followed up
Start your support request
Tell us where you are and what needs attention.
Please complete all four fields.
Your details are not posted here. The request opens directly in WhatsApp or your email app.
How support works
PHSCOO after-sales service, from first message to final check.
202
Remote diagnosis
We review photos or video and identify the likely repair path.
303
Repair arranged
We coordinate parts, guidance or a suitable local partner.
404
Case followed up
PHSCOO checks progress and remains your point of contact.
✓
Our warranty promise
Within warranty? You are covered.
If your PHSCOO electric scooter is still within its active warranty period, eligible factory-quality faults receive warranty repair according to the applicable coverage. PHSCOO remains your point of contact and coordinates the solution.
✓
Confirmed factory-quality fault
0€
Free repair
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Round-trip shipping covered
If PHSCOO confirms that the issue was caused by a manufacturing or factory-quality defect during the applicable warranty period, the repair is free and PHSCOO covers the round-trip shipping cost through the assigned service route.
✓Valid proof of purchase and serial number
✓Covered components supported during their active term
✓Diagnosis, parts and repair coordinated by PHSCOO
24-month option
24months
Choose two years of peace of mind.
Select 24-month coverage when buying a Butterfly Ultra, or extend an eligible scooter so you stay protected for longer.
ⓘ Coverage follows the official warranty policy and the applicable period for each component. Wear parts, misuse, unauthorized modifications and normal battery degradation are excluded. Proof of purchase and serial number are required.
Local after-sales coverage
PHSCOO service points across Europe.
We publish city-level coverage and service-point counts only. Exact shop, address and contact details are shared privately after PHSCOO reviews and assigns your case.
7service points
6service cities
3countries
Locations are not walk-in guarantees. Appointment and current capacity are confirmed by PHSCOO before you travel.
ATAustria
4 points
Vienna2 service points
Lauterach1 service point
St. Pölten1 service point
BEBelgium
1 point
Brussels1 service point
FRFrance
2 points
Lyon1 service point
Toulouse1 service point
For a faster answer
Prepare these four things
They help us identify the right part and avoid unnecessary travel.
01Scooter model
02Serial number
03Proof of purchase
04Photos or a short video
Why are dealer contacts not public?
It protects partner privacy and prevents outdated or unconfirmed contacts from reaching customers. PHSCOO confirms availability first, then makes the introduction.
