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Privacy Policy
1. Who is responsible
The controller for the PHSCOO Mobility website and the sales and support operations described here is Jinhua Yueqi Electric Vehicle Co.,ltd (金华市悦骑电动车有限公司), established in China at Floor 1–2, Building 2, No. 228, XingFu Road, Bailongqiao Town, WuCheng District, JinHua, Zhejiang, 321025, China. PHSCOO is our product brand. Contact support@phscoo.com for privacy enquiries.
2. Information processed
- Accounts and orders: name, contact details, account information, billing and delivery addresses, order records and payment confirmation.
- Support: correspondence, serial numbers, purchase information and photos or videos supplied for a repair, warranty or return request.
- Website use: device and browser information, IP address, logs, pages visited and cookie-related information, depending on the feature and your consent choices.
- Preferences: marketing subscriptions and consent or opt-out records.
- Information from providers: payment confirmation, delivery tracking and service-case updates.
PayPal and other payment options presented at checkout process payment credentials under their own notices. We receive information needed to identify and reconcile the transaction. Please do not send passwords, full card numbers or unrelated sensitive information to customer support.
3. Purposes and legal bases
Where GDPR applies, the legal basis depends on the purpose:
- Contract: responding to purchase requests, processing orders and arranging delivery, returns and agreed after-sales service.
- Legal obligations: records, product safety, consumer remedies and other duties under applicable law.
- Legitimate interests: fraud prevention, security, handling disputes and improving services where those interests are not overridden by your rights.
- Consent: marketing communications and non-essential tracking where required. Consent can be withdrawn without affecting prior lawful processing.
Information needed to fulfil an order or arrange a requested service must be supplied for that transaction to proceed. Marketing consent is optional and is not a condition of buying.
4. Recipients
Information may be shared as necessary with 2cshop for website and order management; PayPal or the payment provider selected at checkout; warehouse and delivery providers; assigned official repair or service points; and professional advisers or authorities where required.
Google analytics or advertising services and Meta advertising services may receive information where enabled and permitted by your consent choices. If you contact us through WhatsApp or another third-party channel, that provider also processes information under its own privacy notice.
For repair coordination, the assigned service point may receive the contact, address, order, serial-number and fault information needed to handle your case. We do not require unrelated personal information for this purpose.
5. International processing
Our controller is based in China. Information may be handled in China and in countries where our platform, payment, delivery, support or other service providers operate, including outside the EEA. Different countries may provide different legal protections.
Where an international transfer is subject to GDPR transfer requirements, a valid transfer mechanism and any necessary supplementary measures are required. Please contact support@phscoo.com for information about the countries, recipients and safeguards applicable to your data, and how to obtain a copy of relevant safeguards where available.
6. Retention
We retain information for the purposes described here and applicable legal requirements. Order and accounting records are retained for the applicable mandatory record-keeping period. Account information is retained while needed to provide the account and resolve outstanding matters. Support records are retained for the relevant service or warranty period and any applicable claim period. Marketing preferences are retained until withdrawal, together with limited suppression records needed to respect an opt-out. Cookie and analytics retention depends on the technology and configured period.
7. Your rights
Where applicable, you may request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. You may object to direct marketing at any time and withdraw consent. These rights may be subject to lawful exceptions, such as mandatory record retention.
Contact support@phscoo.com. We may request proportionate information to verify your identity. We respond without undue delay and normally within one month; if a permitted extension is necessary, we will explain it within that month. You can complain to the competent data protection authority, including the authority in your country of habitual residence, place of work or the alleged infringement.
8. Security, children and updates
We use appropriate technical and organizational measures to protect personal data. No online transmission or storage method is completely risk-free. The website is not directed at children under 16. If you believe a child has supplied personal data improperly, please contact us.
We may update this notice to reflect changes in processing or applicable requirements. An update does not itself authorize a new use that requires consent or another legal basis.
Contact PHSCOO Support
Jinhua Yueqi Electric Vehicle Co.,ltd
金华市悦骑电动车有限公司
Floor 1–2, Building 2, No. 228, XingFu Road, Bailongqiao Town, WuCheng District, JinHua, Zhejiang, 321025, China
Email: support@phscoo.com
Telephone: +86 579 82121891
Mobile / WhatsApp: +86 150 5850 9669
