What happens if my scooter needs repair?

This commercial warranty supplements mandatory consumer rights; its component limits do not replace those rights. Jinhua Yueqi Electric Vehicle Co.,ltd is responsible for sales, payment collection and after-sales service for www.phscoo.com. The French company coordinates European dealer relations and after-sales cooperation.

• This warranty applies to the original buyer only and is non-transferable. Second-hand units are not covered by warranty service. Lifetime preferential service cannot be transferred either.
• The warranty and all after-sales rights will be automatically terminated if the scooter is disassembled, modified, damaged by collision or water ingress.
• We evaluate all failures based on objective equipment test data. If a dispute occurs, both parties can negotiate a third-party inspection institution together.
• If you discover any exterior defects upon receipt or after signing for the parcel, you must immediately photograph and report them. Otherwise, appearance complaints will not be accepted.
• Spare part prices for lifetime service will be adjusted according to raw material cost fluctuations without individual prior notice.

① Exchange for Factory Defects

• Commercial warranty remedies apply to confirmed manufacturing defects during the applicable component coverage. Statutory remedies for non-conforming goods are separate and are not restricted to the 14-day withdrawal period.
• If the repair cost exceeds 60% of the selling price, the unit will be deemed unrepairable and eligible for replacement.
• A refurbished replacement may be offered with clear disclosure and your agreement; it is not imposed without consent. Repair, replacement, price reduction or refund will follow the applicable remedy and mandatory consumer rights.
• Free replacement parts: Free replacement parts retain the original warranty end date applicable to the replaced component, including any approved extension already applying to that component. A free replacement does not restart the warranty or create a new independent 12-month term. The periods for other original parts are unchanged. This rule applies to all components and to both consumer and dealer cases.
• Customer-paid replacement parts: Customer-paid replacement parts follow the Standard (12-month configuration) policy for the corresponding component, with the applicable period starting again on the actual replacement date. They do not use the original vehicle's remaining warranty period or expire solely because that original period ends. This is not a uniform 12-month warranty for every part: the frame has 24 months; the main wiring harness and deck light have 6 months; battery, motor, display, controller and turn signals have 12 months. Other component periods, exclusions and the first-delivery manufacturing-defect exception for consumables follow the Standard policy. A customer-paid replacement battery follows the Standard base terms of 12 months or 400 full charge cycles, whichever comes first, and a confirmed manufacturing defect with laboratory capacity retention below 70% for the stated free-replacement approval. Mandatory statutory rights remain unaffected.

② 14-Day Non-Defective Return Policy (EU 14-day cooling-off period)

For eligible EU distance purchases, notify support@phscoo.com of withdrawal within 14 calendar days after receipt, then send the goods back within 14 days after notification. The website Return & Refund Policy provides the full process.

• The unit must remain fully resalable, brand new with zero usage traces.
• Tires must be clean and free of ground dirt. The original packaging must be used for the return.
• Actual riding mileage must not exceed 3 kilometers.
• We reserve the right to reject the parcel if there are scratches, abrasions, stains or disassembly marks.

Cost terms:

• EU orders: No restocking fee. For change-of-mind withdrawal, the buyer bears direct return costs only if disclosed before purchase. Necessary return costs for defective, incorrectly supplied or transit-damaged goods are covered under the applicable remedy.
• US orders: A 10% restocking fee will be deducted; the buyer bears all return shipping costs.

③ Supplementary Clause

• No free exchange for personal preference, normal wear or man-made damage. Any exchange application submitted after the 14-day window will incur depreciation charges.
• If the inspection confirms that the damage is caused by improper operation, the buyer shall bear all round-trip freight.
• The returned scooter must remain intact without disassembly. Otherwise, the return application will be rejected.

• All warranty applications must be submitted within 30 days after the fault occurs.
• Provide the order number, serial number and available fault evidence to support assessment. Contact us if a video or mileage record cannot reasonably be supplied.
• All returned goods must pass our photo pre-inspection first. We have the right to refuse parcels sent without prior confirmation.
• Suspected fraudulent claims may be investigated on evidence. Genuine complaints, disputes or use of statutory rights do not automatically terminate after-sales access.
• Normal review period: 3–5 working days, excluding public holidays.

• We provide free shipping for spare parts for home self-repair under valid warranty.
• For a confirmed manufacturing defect within the applicable warranty period, PHSCOO covers the required replacement parts and round-trip shipping for authorized service-partner repair. Contact PHSCOO for assessment and shipping instructions before sending the scooter.
• PHSCOO also covers round-trip freight for authorized replacement orders arising from confirmed manufacturing defects within the applicable warranty period.
• No freight subsidy will be provided for damage caused by man-made operation.

Consumable items are not covered by warranty. They are only covered if there is confirmed factory damage on first delivery.

Lithium batteries will naturally lose capacity after repeated charging cycles, and natural aging is not covered by warranty.

• Standard — 12-month battery warranty (whichever comes first: 12 months / 400 full charge cycles): one full cycle means full discharge and full recharge; partial charging is not counted; tested under 25°C standard environment. Only manufacturing defects with capacity retention below 70% can be approved for free replacement.
• Approved Standard battery extensions: For approved Standard battery extensions to 15, 18, 21 or 24 months, coverage ends at the applicable extended calendar end date or 400 cumulative full charge cycles, whichever comes first. Cycles already used by the same battery continue to count; approval of an extension does not reset the count or increase the 400-cycle limit. The stated free-replacement approval requires a confirmed manufacturing defect and laboratory capacity retention below 60%. Natural aging remains excluded.
• Premium — 24-month battery warranty (included with Premium configuration): only manufacturing defects with capacity retention below 60% can be approved for free replacement.
• Capacity loss caused by overcharging, deep discharge, low temperature and water ingress is not covered.
• Capacity is assessed under controlled test conditions and available cycle records. Customer evidence may support assessment; disputes may be addressed through an agreed independent inspection, without limiting statutory remedies.
• Unauthorized opening of the battery pack or modification of the BMS board will void the warranty immediately.
• Actual riding range is affected by temperature, load, road condition, short trips and frequent start-stop. Mileage fluctuation will not be regarded as battery quality failure. Professional test results are explained and considered with relevant evidence; statutory remedies and agreed independent inspection remain available.
• The calculator estimates calendar dates only; it does not assess cycle counts, battery capacity or fault causes. Standard battery coverage, including an approved extension, may end earlier when 400 cumulative full charge cycles are reached. A calendar result is not confirmation of coverage or approval of a replacement.

PHSCOO offers two base configurations: Standard (12-month battery and core electronics coverage; other component periods vary, e.g. Butterfly Ultra Red/Black) and Premium (24-month battery and core electronics coverage; other component periods vary, e.g. Butterfly Ultra 5-Color). Beyond the base warranty, four extension tiers are available: +3 / +6 / +9 / +12 months extra coverage. Only the +12 tier can be purchased directly; tiers +3/+6/+9 are shown for reference.

UGC Creator Rewards — 7 Verified Milestones

Warranty extensions follow seven verified milestones. Register the scooter, publish qualifying original content and submit the extension application within 60 days of delivery to qualify for an extension. The extension benefit is separate from the cash/item-or-points choice; actual added months remain subject to the component limit.

• The highest verified milestone applies to the same post; its milestone rewards are not added together. Select the confirmed milestone when using the calculator.
• Photo Review offers 600 points only. At 3K–50K, choose cash OR loyalty points. At 100K+, choose a free scooter OR 30,000 points. The two alternatives cannot both be claimed.
• 100 points = €1; points do not expire. Rewards are processed within 30 days after milestone verification; cash rewards are paid via PayPal.
• Total original, paid and UGC coverage cannot exceed the component limit or 24 months. Premium already covers the battery and core electronics for 24 months with no UGC requirement. Coverage already at its limit receives no additional months.
• Fixed terms for both Standard and Premium: main frame 24 months; main wiring harness and deck light 6 months; turn signals and handbrake bell 12 months. These components cannot be extended.
• Content must be original; reposted or AI-generated content and fake or purchased traffic do not qualify. One genuine account per customer; a full refund of the original scooter order invalidates its rewards.
• Free-scooter model and colour depend on stock; no cash substitute. Maximum two scooter rewards per account. Standard delivery is included within PHSCOO service regions; local charges may apply.
• Creators retain copyright; qualifying submissions grant PHSCOO a non-exclusive right to repost with creator credit. Other rewards may remain available when the extension's 60-day window is not met, subject to the campaign rules.