What documents do I need to make a warranty claim?

A valid original purchase order receipt and the unique vehicle serial number are mandatory for all warranty repair service applications.

PHSCOO Warranty Center — Component Coverage & Warranty Calculator | PHSCOO Official

PHSCOO — Standard & Premium Warranty + 4 Extended Coverage Tiers

We stand behind our quality!

PHSCOO offers two warranty configurations: Standard (12-month battery and core electronics coverage) and Premium (24-month battery and core electronics coverage, with no UGC requirement). Other component periods vary: wiring harness and deck light 6 months, turn signals and handbrake bell 12 months, frame 24 months; these fixed terms cannot be extended. Four coverage extension tiers are shown: +3 / +6 / +9 / +12 months extra coverage. Only the 12-month tier can be purchased directly. Register your scooter, publish qualifying original content and submit the extension application within 60 days after receiving your scooter to qualify for an extension and participate in the creator rewards program — top contributors can earn a FREE new scooter. Total coverage cannot exceed 24 months. Use the calculator below to estimate your calendar warranty end date.

PHSCOO Scooter Main Components Warranty

Search or click a row to calculate its end date

All values are months. Tier 1–4 columns show Standard total coverage after the respective approved extension. Premium stays at its component limit. Only Tier 4 (+12 months) can be purchased directly. Fixed-term components cannot be extended.

Component	Standard Base months	Premium Base months	Tier 1 +3 Months	Tier 2 +6 Months	Tier 3 +9 Months	Tier 4 +12 Months	Max
Main body frame	24	24	24	24	24	24	24
Battery pack	12	24	15	18	21	24	24
Dashboard display	12	24	15	18	21	24	24
Controller unit	12	24	15	18	21	24	24
Drive motor	12	24	15	18	21	24	24
Battery charger	12	24	15	18	21	24	24
Main wiring harness / telescope wires	6	6	6	6	6	6	6
Rear tail light	12	24	15	18	21	24	24
Front headlight	12	24	15	18	21	24	24
Turn signal lamps	12	12	12	12	12	12	12
Footboard ambient light	6	6	6	6	6	6	6
Handbrake assembly	12	24	15	18	21	24	24
Rear shock absorber	12	24	15	18	21	24	24
Handlebar folding mechanism	12	24	15	18	21	24	24
Handbrake bell	12	12	12	12	12	12	12

Warranty End-Date Calculator

For end customers & dealers

Using the calendar calculator: For original coverage and free warranty replacements, use the original warranty start date, configuration and approved extension; a free replacement does not restart the term. For a customer-paid replacement, select Standard, choose No paid extension and No confirmed UGC extension, and enter the actual replacement date in the date field. This applies the Standard term for the selected replacement part from that new date. The date shown is a calendar estimate only: Standard battery coverage ends earlier if the 400-cycle limit is reached.

Component

Purchased configuration

Warranty start date (customer-paid replacement: actual replacement date)

Original coverage: purchase date with a valid receipt; without a valid receipt, use the production date under the applicable policy. Free replacements keep that original start date. Customer-paid replacements: actual replacement date.

Purchased extension

Highest confirmed UGC milestone

Select an approved milestone only. Register the scooter, publish qualifying original content and submit the extension application within 60 days of delivery to qualify. The calculator does not verify eligibility or add milestone rewards together.

Only the +12 tier (Tier 4) can be purchased; Tiers 1–3 are shown for reference.

Calendar Coverage Estimate

Based on your selected configuration and confirmed extension. Component limits, cycle limits and defect assessment still apply. Monthly anniversaries use the last day when the target month is shorter.

Select a component and a purchase date to see the warranty end date.

★

UGC Creator Rewards — 7 Verified Milestones

Warranty extensions follow seven verified milestones. Register the scooter, publish qualifying original content and submit the extension application within 60 days of delivery to qualify for an extension. The extension benefit is separate from the cash/item-or-points choice; actual added months remain subject to the component limit.

Milestone	Qualifying content	Extension	Reward choice
Photo Review	3+ genuine in-use photos; no view-count requirement.	+3 months	600 loyalty points only
3K Views	Original video of 45 seconds or longer; at least 3,000 verified views.	+6 months	€10 cash OR 1,000 loyalty points
5K Views	High-quality video; at least 5,000 verified views.	+9 months	€20 cash OR 2,000 loyalty points
10K Views	1–3 minute review; at least 10,000 verified views and 3% engagement.	+12 months	€40 cash OR 4,000 loyalty points
20K Views	Original riding video; at least 20,000 verified views.	+12 months	€50 cash OR 5,000 loyalty points
50K Views	Original high-traffic riding video; at least 50,000 verified views.	+12 months	€70 cash OR 7,000 loyalty points
100K+ Views	Original high-traffic riding video; at least 100,000 verified views.	+12 months	One free scooter OR 30,000 loyalty points

The highest verified milestone applies to the same post; its milestone rewards are not added together. Select the confirmed milestone when using the calculator.
Photo Review offers 600 points only. At 3K–50K, choose cash OR loyalty points. At 100K+, choose a free scooter OR 30,000 points. The two alternatives cannot both be claimed.
100 points = €1; points do not expire. Rewards are processed within 30 days after milestone verification; cash rewards are paid via PayPal.
Total original, paid and UGC coverage cannot exceed the component limit or 24 months. Premium already covers the battery and core electronics for 24 months with no UGC requirement. Coverage already at its limit receives no additional months.
Fixed terms for both Standard and Premium: main frame 24 months; main wiring harness and deck light 6 months; turn signals and handbrake bell 12 months. These components cannot be extended.
Content must be original; reposted or AI-generated content and fake or purchased traffic do not qualify. One genuine account per customer; a full refund of the original scooter order invalidates its rewards.
Free-scooter model and colour depend on stock; no cash substitute. Maximum two scooter rewards per account. Standard delivery is included within PHSCOO service regions; local charges may apply.
Creators retain copyright; qualifying submissions grant PHSCOO a non-exclusive right to repost with creator credit. Other rewards may remain available when the extension's 60-day window is not met, subject to the campaign rules.

Wear Parts List — Not Covered by Any Warranty Tier

Unless failure results from a confirmed manufacturing defect on first delivery

Wear parts are not covered under the factory warranty unless failure results directly from a confirmed manufacturing defect detected on first delivery.

PHSCOO Official Warranty Terms & After-Sales Rules

Natural battery capacity degradation ▾

Natural battery capacity degradation under daily normal use is excluded from all warranty coverage.

Misuse & modification voids warranty ▾

Damage caused by human error, improper modification, overloading or off-road misuse voids all warranty benefits including paid & UGC extended warranty.

Documents required for a claim ▾

Valid original purchase order receipt and unique vehicle serial number are mandatory for all warranty repair service applications.

UGC extension rules ▾

UGC extensions follow seven verified milestones: Photo Review +3 months; 3K views +6; 5K views +9; 10K, 20K, 50K and 100K+ views +12. Register the scooter, publish qualifying original content and submit the extension application within 60 days of delivery for extension eligibility. The highest verified milestone applies to the same post without adding its rewards together. Component limits apply, with a maximum of 24 months total. Premium battery and core electronics already have 24 months without UGC; fixed-term components cannot be extended.

Which tier can be purchased ▾

Only Tier 4 (+12 months) is available for direct purchase. Tiers 1–3 (+3/+6/+9 months) show extension durations for reference and are not separate paid products.

Global parts & technical support ▾

PHSCOO provides global professional repair parts supply and dedicated after-sales technical support for all registered scooter owners.

Policy updates ▾

All warranty terms are subject to the latest official PHSCOO policy update without prior notice.

★

Official Warranty Resources

Related pages on phscoo.com

Full Warranty & Lifetime Service PolicyReturns, claims, lifetime price table and common faults: warranty-policy.html

Warranty RegistrationRegister your serial number online: warranty-card.html

Extended Warranty & Creator RewardsTerms of paid tiers and the seven-milestone UGC program: warranty-related.html · creator-rewards.html

Customer Service HoursMonday – Sunday, 07:00 – 20:30; response usually within 24 hours.

Dealer Supportsupport@phscoo.com · www.phscoo.com

Replacement partsFree replacements: Free replacement parts retain the original warranty end date applicable to the replaced component, including any approved extension already applying to that component. A free replacement does not restart the warranty or create a new independent 12-month term. The periods for other original parts are unchanged. This rule applies to all components and to both consumer and dealer cases.

Customer-paid replacements: Customer-paid replacement parts follow the Standard (12-month configuration) policy for the corresponding component, with the applicable period starting again on the actual replacement date. They do not use the original vehicle's remaining warranty period or expire solely because that original period ends. This is not a uniform 12-month warranty for every part: the frame has 24 months; the main wiring harness and deck light have 6 months; battery, motor, display, controller and turn signals have 12 months. Other component periods, exclusions and the first-delivery manufacturing-defect exception for consumables follow the Standard policy. A customer-paid replacement battery follows the Standard base terms of 12 months or 400 full charge cycles, whichever comes first, and a confirmed manufacturing defect with laboratory capacity retention below 70% for the stated free-replacement approval. Mandatory statutory rights remain unaffected.

Battery conditionsStandard base: 12 months or 400 full cycles, whichever comes first, with a confirmed manufacturing defect and laboratory capacity retention below 70% for the stated replacement approval. For approved Standard battery extensions to 15, 18, 21 or 24 months, coverage ends at the applicable extended calendar end date or 400 cumulative full charge cycles, whichever comes first. Cycles already used by the same battery continue to count; approval of an extension does not reset the count or increase the 400-cycle limit. The stated free-replacement approval requires a confirmed manufacturing defect and laboratory capacity retention below 60%. Natural aging remains excluded. Premium base: 24 months, with a confirmed manufacturing defect and laboratory capacity retention below 60%; the Standard 400-cycle limit is not automatically applied to Premium.