We have been focusing on B to B cooperation all along and haven't established our own sales network. However, you can check out our models (Micro Mobility E-scooters and an electric scooter from Mercedes-Benz which cooperated with Micro).

We have professional production lines and a complete quality control system. 

Moreover, we supply electric scooters to Micro Mobility System AG and Mercedes-Benz(a limited model of E-scooter). 

Yes !

The electric scooters purchased from phscoo.com include express delivery fees and taxes.

We provide our customers with the following options to proceed with payments.

PayPal

Credit Card (MasterCard, VISA, American Express, Discover, and Diners Club are all accepted.)

More payment options will be available soon, such as bank transfers, local payment methods, etc.

Preorders are only available for scooters that are out of stock but will be available for shipping at a certain date that will be specified in our website.

To reserve a product marked as "pre-order", simply add it to your shopping cart.

Full payment is required to make a pre-order reservation.  Although we will pre-authorize the amount of your pre-ordered item(s) upon checkout, your credit card/paypal account will be charged a few days after the order is placed.

After placing your order, you will receive an e-mail confirmation containing an order reference number.

Generally, pre-orders are delivered on the listed Release Date that is described on the product's page website

We will send you an update via email when we get closer to the estimated shipping date.

Please note that delivery may be delayed due to inclement weather, strike, or other unforeseen circumstance outside of our control.eqweqeqd

Pre-order release dates we list on our site are based on information we receive from our manufacturers and could be subject to change.  If the scheduled release date of an item that you have pre-ordered ch

Yes, you may cancel your reservation up until the item enters the shipping process,

To cancel an order, please submit a request to our support team.

You can certainly cancel your order if the scooter has not shipped yet.

Please note, that for in-stock items we ship the next business day. The cutoff time is at 12 pm ET, so we will need to receive your cancelation before this time.

Once the order is canceled, the refund will be automatically processed. It usually takes within 14 business days to see the refund in your bank statement.

In order to cancel your order, please submit a request to our support team.

We advise not to use our scooters in heavy rain as they are only rated water resistant and not fully waterproof.

Never submerge the footboard or the wheels deep under water - the battery and electric motors live there.

Also, as with a bike, be careful when it is wet as it’s possible to slip and fall - especially when crossing train tracks etc. 

220lbs or below would be the best-case scenario for riding. A heavy-loaded scooter will lessen your range and average speed. You could take it into consideration.

The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

Generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, where we typically charge once every 3 days on average (about 120 to 125 times a year), with good maintenance, the battery life of an electric scooter could be significantly extended.

Electric scooters are relatively new and regulations differ widely. Our customers are responsible for ensuring a legal operation in line with local rules and regulations. Electric scooters are the future and we believe that with the continued rise of scooter sharing companies and the accompanying rise in popularity of electric scooters, more and more cities will pass favorable regulations. We collected some more information in our blog.

ONLY YOU ARE RESPONSIBLE FOR ENSURING YOU OPERATE YOUR SCOOTER IN LINE WITH LOCAL LAWS AND REGULATIONS.

Yes. 

The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

Yes, You can ! 

However, replacing the motor tires requires disassembling the motor, Please take it to a professional repair shop. 

We do not recommend doing it yourself.

If you insist on changing it yourself, it's better to directly purchase a solid tire motor(vice versa), which is simpler and safer. 

Each scooter come with a warranty certificate. To obtain repair or a replacement under this warranty you must ensure the retailer or online store where the scooter was purchased has indicated the location and date of purchase on the warranty certificate. You must also include a copy of the certificate you mailed in with your scooter when you mail or present your scooter for repair or replacement Please request a warranty certificate from your reseller if one hasn’t been offered!

For any warranty related issues please contact the company where you purchased the scooter from or contact us directly at support@phscoo.com

THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:

1. The product hasn’t been commercialized by E-TWOW ELECTRIC MOBILITY SA or any of its authorized dealers.

2.The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.

3.The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.

4.The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.

5.The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.

6.Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes

7.Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.

8.Damage and defects due to improper handling and transport made by the buyer.

9.Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.

10.The product has not been used according to the conditions of the user manual. – User Manual

11. Product’s faults are caused by vandalism or similar causes.

12. The warranty duration has expired.

13. The warranty does not cover consumables, plastic parts, rubber items, tires, paint and any other defects arising from the impact, weathering, wear, improper use or storage.

14. Any warranty for the product is lost if the user rents or uses the scooter in any other commercial endeavors.

15. The warranty is valid only on the territory of the country where the product was bought.

Support

For technical support please contact the retailer or online store from where you bought the scooter.

If you can’t get in touch with the reseller from where you bought the scooter, you can contact us directly at  support@phscoo.com

For other warranty information, pls go to “support — Warranty” to check by www.phscoo.com 

Yeah, you can. 

But the warranty’s based on the car’s serial number date, not when you bought it.

It can be under warranty!

However, you need to provide the original warranty card to continue to enjoy the warranty service. 

If not, the warranty period will be calculated based on the date of the vehicle's serial number.

In conclusion, we will ensure your peace of mind when using it.